Dying dad calls 999 after being stabbed and is put on hold as he repeatedly pleads for help


Victim Paul Millea repeatedly told the operator he was going to die

 A man dying in the street rang 999 moments after he was stabbed only to be put on hold and forced to listen to a pre-recorded message.


Dad-of-two Paul Millea, 36, repeatedly pleaded for help after being knifed in the chest, telling an operator: "I've been stabbed. I'm gonna die."
After telling the operator he was dying he was instructed to "hold the line", and had to wait 40 minutes before help finally arrived.
His call was placed in a queue because of a high volume of calls and he was left listening to the automated message, the Liverpool Echo reports.
A shocking transcript reveals how the dad asked for help and was told to wait.
Phillip Daniels attacked Mr Millea because he suspected him of having an affair with his pregnant girlfriend Kayleigh Maylor.
The 26-year-old claimed he acted in self-defence, but was found guilty of murder after a trial.
Daniels left the dad to die outside Miss Maylor’s home in Liverpool on June 17.
Mr Millea initially got through to a BT operator and immediately told her: “I’ve been stabbed in the chest.”

Full transcript of phone conversation

Operator (O): Emergency service
Mr Millea (M): I’ve been stabbed in the chest
Phillip Daniels was sentenced to life for murdering Mr Millea

O: Okay, do you need fire, police or ambulance?
M: Yeah, I live in Russell Road
O: Hello, do you need an ambulance? Who do you need?
M: I’ve been stabbed
O: An ambulance? Thank you.
M: Babe, I’m gonna die
O: Hold the line please (ringing)
M: I haven’t done, he stabbed me for nothing (inaudible) I’m gonna die, I’m gonna die babe
O: Hold the line please, we are held in a queue (ringing)
M: I’m gonna die
O: Waiting for the ambulance service to answer
M: I’m gonna die
O: Hold the line please
M: I’m gonna die he stabbed me in the chest and the heart, I’m gonna die (more background noise), I’m gonna die, please I’m dying
O: Hold the line please
M: I’m gonna die, he stabbed me like a nutter, I’m dying
O: (Inaudible message states he is being held in a queue due to a high number of calls, the call will be answered as soon as possible, so hold the line)
M: I’m dying
O: Hold the line please
M: I’m gonna die, I’m dying. Can’t I stay here? I’m dying, I’m dying
O: Hold the line please
M: I’m dying (female voice states ‘keep still’)
O: Sorry to keep you waiting, please stay on the line
M: I’m dying (inaudible) I’m dying now
O: Hold the line please
M: I’m dying, I’m dying, I’m dying (female voice states ‘stabbed in the chest’)
O: (Message) Northwest ambulance service is currently experiencing a high volume of calls and they will answer your call as soon as possible. Please stay on the line. Hold the line please
Mr Millea could then be heard to groan and a woman took over his call, who was told: “We are held in a queue waiting for the ambulance service to answer.”
The operator asked her to wait or “hold the line” a further seven times, before North West Ambulance Service (NWAS) answered and gave medical advice.
During the trial, the jury heard Mr Millea rang 999 at 11.10pm and medical help did not arrive until 11.50pm.
However, NWAS said the call was in fact made at 11.30pm, with a paramedic in a rapid response vehicle arriving within eight minutes.
An NWAS spokesman said: “We send our sincerest condolences to Mr Millea’s family for their tragic loss.
“This was graded as a category one call – the highest priority - and a total of five clinicians attended the patient.
“The first paramedic was dispatched within three minutes of the call, arriving on scene at 11.38pm, closely followed by an ambulance crew at 11.44pm.
“We treated the patient at the scene and then at 11.55pm took him to Royal Liverpool University Hospital.
“We know that waiting for help can be distressing so, when our emergency phone line is particularly busy, we play an automated message to callers to assure them that their call will be answered if they stay on the line.
“Our patient experience team will discuss any aspect of our response to Mr Millea with his family should they wish to contact us directly.”
The ambulance arrived at the hospital at seven minutes past midnight. Mr Millea died from a stab wound to his chest at 1.30am.
Daniels was jailed for life with a minimum of 22 years, while his sister Kimberley Daniels, 28, who admitted assisting an offender, was spared prison.
She received 12 months in jail, suspended for 12 months, after giving evidence against her brother.
Dying dad calls 999 after being stabbed and is put on hold as he repeatedly pleads for help Dying dad calls 999 after being stabbed and is put on hold as he repeatedly pleads for help Reviewed by Facts on December 18, 2017 Rating: 5

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